Before you start
Select the affected project and keep the article or calendar item open. Copy unsaved edits before refreshing.
Work through the symptom
- Missing content: confirm the project selector and signed-in email.
- Keywords still preparing: return after discovery finishes. Custom keywords have no search-volume or difficulty metrics.
- Article generation failed: open its calendar item, review the error, and use Generate article now when it becomes available. Check for an existing generated article first.
- Save failed: copy your edits, check your connection, then save again. Use Version History to inspect earlier saved work.
- Article not delivered to WordPress: check Connected, Auto-publish to WordPress, pauses, schedule windows, timezone, and your publishing allowance.
- Post not publicly visible: review WordPress post status. Draft and Pending posts require review in WordPress.
Expected result
You identify whether the issue is generation, saving, scheduling, or destination delivery, and avoid creating duplicate work.
Contact support
Include the project name, article URL, scheduled time and timezone, exact message, and whether a WordPress post already exists. Never include WordPress application passwords or account passwords.
